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useru68394587
Participant
February 27, 2025
Answered

Illustrator images jagged

  • February 27, 2025
  • 3 replies
  • 396 views

Hi Everybody,

I have a big problem.. I work in illustrator with png / clipart images ... Since a couple of days my "elements" keep disappearing I can only see the bounding box or jagged lines. I did an update.. open a new file.. nogthing helps.

Can someone help, please? I am losing it.

Correct answer useru68394587

in the end resetting the preferences did the trick. I had to redo everything but at least the mistake does not occur anymore.

Thank you for the hint!

3 replies

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
February 28, 2025

@Anshul_Saini can you please check this out?

U
useru68394587AuthorCorrect answer
Participant
March 7, 2025

in the end resetting the preferences did the trick. I had to redo everything but at least the mistake does not occur anymore.

Thank you for the hint!

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
February 27, 2025

Does that also happen with older PNGs that used to work?

Does it look better in CPU preview?

Did you already reboot the computer?

 

Please tell us your system and Illustrator version.

U
useru68394587Author
Participant
February 27, 2025

Hi Monika,

it happens with pngs that I have always used and also images that I import from PS. I am in CPU preview, no changes.

I mad an AI update yesterday but no success it happened again.

I did not ry a reebt of the computer... 

 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
February 27, 2025

I would then first reboot the computer.

And reset the preferences if the reboot does not fix it.

 

For resetting the preferences:  quit Illustrator and then rename the preferences folder. This can be made undone in case it doesn't work.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 27, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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