Illustrator & Indesign not loading

Forum|Forum|2 years ago
May 10, 2023
2 replies
1185 views

I've just taken delivery of a Window 11 laptop and have loaded Illustrator & Indesign but they will not open. Photoshop and other apps are fine. I've tried uninstalling an reinstalling but this has not worked. The laptop has all the latest software and drivers.

Any ideas on how to get them working?

Performance

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Correct answer defaultrjwnavn8nol6

Hi there.

What exactly u had to do please?

Added the .exe file to a behavior exception list.

Anubhav M

Community Manager

Hello @defaultrjwnavn8nol6,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (Windows), as suggested by Met1, and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

D

defaultrjwnavn8nol6Author

Participant

Hi, This is now fixed. After a lengthy call to Adobe, it turned out that TrendMicro was blocking the application from launching.

Anubhav M

Community Manager

Hello @defaultrjwnavn8nol6,

We're glad to hear that your issue has been resolved. To help other users with similar problems, would you mind marking the answer as correct? We appreciate your contribution to the community. Let us know if you have any more questions or concerns. We're always here to help.

Thanks,

Anubhav