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Participant
May 10, 2023
Answered

Illustrator & Indesign not loading

  • May 10, 2023
  • 2 replies
  • 1185 views

I've just taken delivery of a Window 11 laptop and have loaded Illustrator & Indesign but they will not open.  Photoshop and other apps are fine.  I've tried uninstalling an reinstalling but this has not worked.  The laptop has all the latest software and drivers.

Any ideas on how to get them working?

This topic has been closed for replies.
Correct answer defaultrjwnavn8nol6

Hi there.

What exactly u had to do please?


Added the .exe file to a behavior exception list.

2 replies

Anubhav M
Community Manager
Community Manager
May 10, 2023

Hello @defaultrjwnavn8nol6,

 

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (Windows), as suggested by Met1, and checking if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Participant
May 18, 2023

Hi,  This is now fixed.  After a lengthy call to Adobe, it turned out that TrendMicro was blocking the application from launching.

 

Anubhav M
Community Manager
Community Manager
May 19, 2023

Hello @defaultrjwnavn8nol6,

 

We're glad to hear that your issue has been resolved. To help other users with similar problems, would you mind marking the answer as correct? We appreciate your contribution to the community. Let us know if you have any more questions or concerns. We're always here to help.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Community Expert
May 10, 2023

Please tell us the specifications of that machine.

Do you have any devices attached?

Participant
May 10, 2023

No Devices attached.

- 12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz

- 16.0 GB (15.4 GB usable)