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January 20, 2026
Question

Illustrator is crashing and freezing on mac & auto-recovery on Illustrator (29.7.1.)

  • January 20, 2026
  • 1 reply
  • 77 views

So:

 

1. I'm forced to pay 86.55 € every month for Creative Cloud, up like 10 € from last year.

 

2. The app keeps crashing (on Nov 2024 24GB MacBook Pro). It didn't use to before.

 

3. The auto-recovery, which's been working fine for the last 10+ years is for some reason taken from us—it takes you to the last-saved version, any untitled files just vanish.

 

Really? Like wtf, why would you fumble the bag on this caliber? This is ridiculous. Do you recommend going back to earlier version? 

 

And for all the patronizer splainiacs out there seeing this as their opportunity to shine and write "don't rely on auto-recovery save your files" – pls save the rest of us, you're not special, literally everyone gets that. Without you saying. Like literally just don't write it.

1 reply

Harshika Verma
Community Manager
Community Manager
January 20, 2026

Hi leok60916861,

 

Thank you for reaching out, and sorry for the trouble. We would love to investigate your Crash issue. Would you mind telling us which version of Illustrator is installed on your machine? Please try the steps suggested in this article and let us know if that helps.

 

For Auto recovery, we understand your concern and will pass your feedback to the team. 

 

Thanks,

Harshika

January 20, 2026

In the title there: 29.7.1.

Anubhav M
Community Manager
Community Manager
January 20, 2026

Hello @leok60916861,

Thanks for confirming. Would you mind trying the suggestions Harshika shared earlier and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/49vm9Af).

Anubhav