Participant

Answered

Illustrator is crashing nonstop

Forum|Forum|1 month ago
April 19, 2026
6 replies
198 views

Hi all, two days ago my Illustrator started crashing nonstop and I have not been able to resolve it. I have tried tech support for my computer, uninstalling and reinstalling the program, reverting back to a previous version, using Creative Cloud Cleaner, resetting preferences and just about every possible fix I have found online and I am at such a loss.

This is happening with files of any size. It crashes if I place or edit the size of a shape, edit text, copy and paste things, move around the toolbars to accommodate my workflow. It basically crashes after I try doing anything in any size file, both new and old files. Sometimes I’ll get an error message saying it needs to close and sometimes it just freezes and closes. Sometimes it lets me work for ten minutes tops before crashing again. It’s completely unusable. I work with an Asus Proart and Windows if that’s any help, so it’s not an issue of the system not meeting the requirements since the laptop is quite literally made to handle design programs. What else can I try?

Correct answer Colin.studio

I have found the cause of the crashing, windows 11 security update (KB5083769). I uninstalled that and now my illustrator is running fine again.

oliviasbrown

Participant

I’m having the exact same problem and so are all my work colleagues! Illustrator was working great 2 days ago and then all of a sudden it kept crashing, freezing when trying to save any illustrator file in any size. We all updated illustrator software, mac software and it still hasn’t helped! 2 of our macs after doing all the updates eventually are saving after a fair few hours from the updates but it takes forever to save and still crashes! Please help

Harshika Verma

Community Manager

Hi oliviasbrown,

We understand how frustrating this experience can be, and we appreciate you bringing it to our attention. We’ll do our best to investigate the issue.

To get started, could you please share a few more details about your setup, specifically your operating system and the version of Illustrator you’re using? Also, if you haven’t already, please submit the crash report, as it helps the product team identify the root cause more effectively.

In the meantime, we recommend trying the steps outlined in this article and letting us know if you notice any improvement.

Additionally, as you mentioned, the issue is affecting your colleagues as well. If you’re on a Teams or Enterprise plan, it would be helpful to connect with your admin and have them raise a support ticket through the Admin Console: https://adobe.ly/3Yr57fT
If you’re the admin, you can reach out directly here: https://adobe.ly/3Uowp5y

We’re here to support you through this, please keep us posted, and we’ll continue assisting you until the issue is resolved.

Thanks,
Harshika

Anubhav M

Community Manager

Hello @natalia_gt @Colin.studio @InesJorge

I understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). We appreciate your time and patience as we work to resolve this issue.

Looking forward to hearing from you.
Anubhav

natalia_gtAuthor

Participant

I tried all of that, nothing worked. Still crashing

Anubhav M

Community Manager

Hello @natalia_gt

I’m sorry to hear the suggestions did not help. Please submit the crash report using your Adobe email address and share it here for quick tracking so we can investigate this further with the product team. Steps are shared here: (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html).

Looking forward to hearing from you.
Anubhav

B

Bobby Henderson

Community Expert

The Asus ProArt is a touch-screen notebook, correct? I remember a similar problem a couple or so years ago involving a bad Wacom tablet driver. The Adobe Illustrator program window would vanish around a minute after launching the application. I had to use an older Wacom graphics tablet driver for a few months until Wacom rolled out an update for their Windows driver that finally addressed the issue.

I would check for any firmware updates for the Asus ProArt notebook. If everything is current it might be necessary to roll back to an earlier version (if that’s possible). I’m wondering if there were any updates to the notebook hardware or the operating system that coincided with the Illustrator crashes that have been happening.

natalia_gtAuthor

Participant

Yes it’s a touchscreen! I’m pretty sure the issues started after a system update though I can’t say with 100% certainty whether it was a Windows update or a ProArt specific update. I checked if I could go back to the previous Windows update but wasn’t able to but I’ll check on the ProArt side of the updates, thanks!

Everything else works fine on my computer, no other program is crashing which is very odd so I wonder if that update has something that’s only messing with Illustrator?

B

Bobby Henderson

Community Expert

When I was dealing with the Wacom graphics tablet driver issue Illustrator was the only app I knew of being affected. Aside from driver updates it might be worth checking the notebook’s touch screen settings to see if Windows Ink Workspace is enabled. I usually keep that setting disabled on my graphics tablet setup. Windows Ink does some very annoying things that make me quickly lose my temper.

InesJorge

Participant

Same Same. It’s been a pain and impossible to work. Just kept loosing working ours on the last 2 weeks.

Colin.studio

Inspiring

I am having the same issue. I have been sending my crash reports to adobe anytime it lets me, but I’m not convinced that anyone reads those.
I’m working on a Dell XPS 15 9520 with Windows 11. I have updated illustrator to the latest version and all my computer drivers are up to date. I’ve tried reinstalling, resetting preferences, deleting cache, and its still randomly crashing throughout the day.

Colin.studio

Inspiring

i went back through all my past install folders of illustrator and deleted all caches, plugins, scripts and preferences and now my illustrator seems stable. Also reinstalled Illustrator 30.2 instead of the newest one.

Edit: It’s still crashing

natalia_gtAuthor

Participant

Yep, I tried all the same things and it seemed to work for a few minutes longer but I’m lucky if I get to work 10 minutes without a crash. It’s usually less than 5 minutes

Monika Gause

Community Expert

Which system and hardware is it?

Do you have any third party plugin installed?

Do you have a Wacom driver installed?

Do you have font management installed?

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