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natalia_gt
natalia_gt
Participant
April 19, 2026
Question

Illustrator is crashing nonstop

  • April 19, 2026
  • 5 replies
  • 60 views

Hi all, two days ago my Illustrator started crashing nonstop and I have not been able to resolve it. I have tried tech support for my computer, uninstalling and reinstalling the program, reverting back to a previous version, using Creative Cloud Cleaner, resetting preferences and just about every possible fix I have found online and I am at such a loss. 

This is happening with files of any size. It crashes if I place or edit the size of a shape, edit text, copy and paste things, move around the toolbars to accommodate my workflow. It basically crashes after I try doing anything in any size file, both new and old files. Sometimes I’ll get an error message saying it needs to close and sometimes it just freezes and closes. Sometimes it lets me work for ten minutes tops before crashing again. It’s completely unusable. I work with an Asus Proart and Windows if that’s any help, so it’s not an issue of the system not meeting the requirements since the laptop is quite literally made to handle design programs. What else can I try?

      5 replies

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      April 20, 2026

      Hello ​@natalia_gt ​@Colin.studio ​@InesJorge 

       

      I understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). We appreciate your time and patience as we work to resolve this issue.

       

      Looking forward to hearing from you.
      Anubhav

      natalia_gt
      natalia_gtAuthor
      Participant
      April 20, 2026

      I tried all of that, nothing worked. Still crashing 

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      April 20, 2026

      Hello ​@natalia_gt 

       

      I’m sorry to hear the suggestions did not help. Please submit the crash report using your Adobe email address and share it here for quick tracking so we can investigate this further with the product team. Steps are shared here: (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html).

       

      Looking forward to hearing from you.
      Anubhav

      B
      Community Expert
      Bobby HendersonCommunity Expert
      Community Expert
      April 20, 2026

      The Asus ProArt is a touch-screen notebook, correct? I remember a similar problem a couple or so years ago involving a bad Wacom tablet driver. The Adobe Illustrator program window would vanish around a minute after launching the application. I had to use an older Wacom graphics tablet driver for a few months until Wacom rolled out an update for their Windows driver that finally addressed the issue.

      I would check for any firmware updates for the Asus ProArt notebook. If everything is current it might be necessary to roll back to an earlier version (if that’s possible). I’m wondering if there were any updates to the notebook hardware or the operating system that coincided with the Illustrator crashes that have been happening.

      natalia_gt
      natalia_gtAuthor
      Participant
      April 20, 2026

      Yes it’s a touchscreen! I’m pretty sure the issues started after a system update though I can’t say with 100% certainty whether it was a Windows update or a ProArt specific update. I checked if I could go back to the previous Windows update but wasn’t able to but I’ll check on the ProArt side of the updates, thanks! 

       

      Everything else works fine on my computer, no other program is crashing which is very odd so I wonder if that update has something that’s only messing with Illustrator? 

      B
      Community Expert
      Bobby HendersonCommunity Expert
      Community Expert
      April 20, 2026

      When I was dealing with the Wacom graphics tablet driver issue Illustrator was the only app I knew of being affected. Aside from driver updates it might be worth checking the notebook’s touch screen settings to see if Windows Ink Workspace is enabled. I usually keep that setting disabled on my graphics tablet setup. Windows Ink does some very annoying things that make me quickly lose my temper.

      InesJorge
      InesJorge
      Participant
      April 20, 2026

      Same Same. It’s been a pain and impossible to work. Just kept loosing working ours on the last 2 weeks. 

        Colin.studio
        Colin.studio
        Participant
        April 20, 2026

        I am having the same issue. I have been sending my crash reports to adobe anytime it lets me, but I’m not convinced that anyone reads those. 
        I’m working on a Dell XPS 15 9520 with Windows 11. I have updated illustrator to the latest version and all my computer drivers are up to date. I’ve tried reinstalling, resetting preferences, deleting cache, and its still randomly crashing throughout the day.

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          April 19, 2026

          Which system and hardware is it?

          Do you have any third party plugin installed?

          Do you have a Wacom driver installed?

          Do you have font management installed?

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