Skip to main content
J
Julian5FC2
Participant
November 22, 2020
Answered

Illustrator is crashing on M1 Mac (macOS Big Sur)

  • November 22, 2020
  • 58 replies
  • 76791 views

Hi,

I am using Illustrator on a new Macbook Pro with M1 apple silicon. While using the software it often starts to randomly freeze and after a few minutes everything works again. Sometimes the whole mac is frozen for several minutes and Illustrator crashes completely. Not seeing anyone eelse reproting the problem und no issue desiriped my adobe on the M1 side i was wondering what could be rhe reason for this problem. Thank you!

 

{Renamed by MOD}

    This topic has been closed for replies.
    Correct answer Ashutosh_Mishra

    Hi all,

     

    We have recently released an update for Illustrator 2021 (v 25.3.1) which is compatible with Apple Silicon & contains multiple bug fixes. Please follow the steps shared here to update your app.

     

    For more information about this release, please check out this help article.

     

    Regards,

    Ashutosh

    58 replies

    Ashutosh_Mishra
    Ashutosh_MishraCorrect answer
    Inspiring
    June 24, 2021

    Hi all,

     

    We have recently released an update for Illustrator 2021 (v 25.3.1) which is compatible with Apple Silicon & contains multiple bug fixes. Please follow the steps shared here to update your app.

     

    For more information about this release, please check out this help article.

     

    Regards,

    Ashutosh

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      April 26, 2021

      Hi all,

       

      Sorry about the inconvenience caused. The first Beta release of Illustrator for Apple silicon M1 is now available to download. Please try installing by following the instructions on this page and share your observations with us.

       

      Regards,

      Srishti

      R
      Raksmey5D8D
      Participant
      April 22, 2021

      I have just subscribed to Adobe Illlustrator. However, after installed the application, my MacBook M1 can't even open it. What Should I do?

      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      April 22, 2021

      Hi, Adobe Illustrator on M1 devices currently does not work natively, but works using Apple's Rosetta 2 technology. For more information, see this Help article (https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html).

      V
      vandenburg
      Participating Frequently
      January 27, 2021

      Hi,

       

      After istalling the update thing got a lot more stable. Still not as snappy as I had hoped, but at least I can get working with the GPU settings turned on, without my mac freezing up. 

       

      Greertings

       

      Vincent

      B
      bianka_
      Participant
      January 27, 2021

      I am experiencing the same problems and it is a pitty that Adobe wasn't prepared in any way. My Illustrator is shutting itself down and I get multiple error messages. The working process is very influent and difficult since the programm freezes all the time. Please fix this with a quick release of a beta version.

        Srishti Bali
        Community Manager
        Srishti BaliCommunity Manager
        Community Manager
        February 5, 2021

        Hi there,

         

        We're extremely sorry to hear about the trouble you are facing with Illustrator on M1 device. I have branched your query from an old thread so that we can look into this issue more clearly. To help you further on this, I would need a few more details like:

        • Version of Illustrator. On the last post, I mentioned to install the latest version 25.1 to fix performance related issues on Illustrator. Please confirm if you have already installed version 25.1. If not, please install that from CC and let us know how it goes.
        • If you are already on 25.1, please share more details about the issues you are facing. For example, if the issue is related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
        • Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?

         

         

        We’re here to help, just need more info.   

         

        Regards,

        Srishti

          E
          Eric5C1D17798988
          Participant
          January 21, 2021

          Hi, Kann ich mir jetzt ruhigen Gewissens de mac mini m1 bestellen? Da ich in der letzten Meinung eines Users gelesen habe das alles funktionieren soll. Wäre sehr dankbar für eine schnell Meldung 

            L
            Leol berlin
            Participating Frequently
            January 21, 2021

            Hey Eric, also ich hab nach dem letzten Update weniger Probleme. Es erreicht leistungsmäßig keine neuen Welten, aber läuft bisher recht flüssig. Ich war sehr enttäuscht von der späten Reaktion von Adobes Seite, erst recht in Anbetracht dessen, dass zB Affinity es anscheinend sehr gut hinbekommen hat seit Tag 1. Aber Photoshop und Illustrator laufen gut, InDesign (was ich am meisten verwende) ist immer noch ein Krampf. Bin im übrigen recht zufrieden mit dem MacMini, erst recht im Preisvergleich.

              Srishti Bali
              Community Manager
              Srishti BaliCommunity Manager
              Community Manager
              January 16, 2021

              Hi all,

               

              Sorry about the trouble this issue has caused. As of now, Illustrator on M1 devices doesn't work natively, but it runs using Apple's Rosetta 2 technology. For more details, please take a look at this help article (https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html).

               

              We have tried to fix performance related issues in our latest update for Illustrator 2021 (v 25.1). If you are not already on v25.1, then we recommend you to update to latest version and let us know how it goes.

               

              If you are still facing crash or performance related issues on M1 machines, please create a new thread or send us a DM, we'd be happy to help. 

               

              Regards,

              Srishti

              Lopetz
              Lopetz
              Participating Frequently
              January 16, 2021

              thanks Srishti

               

              That recent Illustrator 25.1 update fixed all these critical issues here for me on Mac Mini M1 and Macbook Air M1. Feels almost like native 🙂

              F
              fedegiraldo
              Participant
              January 14, 2021

              Hello, 

              I'm returning my MacBook Pro with M1 and buying the latest Macbook with Intel processor. I don't want to keep on paying the price of being an early adopter. Adobe doesn't even set expectations about the compatible M1 Illustrator's release, and I have deadlines to meet. There's a lack of transparency from Adobe whit its users, and Apple is clueless about what to do. I'm very disappointed with both companies. 

                J
                Jan5FD7
                Participant
                January 10, 2021

                The same issue. Illustrator as well as Indesign both apps has the same bug. Completely freezing computer after a few minutes everything working fine but once time computer restarted by self... Very annoying. 

                T Brands
                T Brands
                Participant
                January 7, 2021

                Same problem with InDesign

                Show more replies
                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices