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Julian5FC2
Participant
November 22, 2020
Answered

Illustrator is crashing on M1 Mac (macOS Big Sur)

  • November 22, 2020
  • 58 replies
  • 76791 views

Hi,

I am using Illustrator on a new Macbook Pro with M1 apple silicon. While using the software it often starts to randomly freeze and after a few minutes everything works again. Sometimes the whole mac is frozen for several minutes and Illustrator crashes completely. Not seeing anyone eelse reproting the problem und no issue desiriped my adobe on the M1 side i was wondering what could be rhe reason for this problem. Thank you!

 

{Renamed by MOD}

    This topic has been closed for replies.
    Correct answer Ashutosh_Mishra

    Hi all,

     

    We have recently released an update for Illustrator 2021 (v 25.3.1) which is compatible with Apple Silicon & contains multiple bug fixes. Please follow the steps shared here to update your app.

     

    For more information about this release, please check out this help article.

     

    Regards,

    Ashutosh

    58 replies

    Show previous replies
    T
    Trisha98A7
    Participant
    December 1, 2020

    YES! I'm having the same problem. I'm also a graphic design student and this could not have happened at a worse time. I purchased it a week ago and I'm going to have to return it for the older model because I cannot afford to have my programs lagging. It's messing up on illustrator, photoshop, and dreamweaver for me. I haven't used InDesign since I've had it, but it's also moved over into lagging with safari and when I turn my computer on. 

      R
      Rick5C84
      Participant
      December 1, 2020

      Unchecking GPU Performance via Preference > Performance fixed the lagging for me. Credits to @calenchen 

      H
      HarvestLondon
      Participating Frequently
      December 1, 2020

      I tried this a few days ago - unfortunately it didn't work for me. The issue seems to run deeper than when running adobe alone. I uninstalled and deactivated CC & its programs, yet the bug is still there. I'm now using the macbook pro I purchased in 2010 as it is performing more smoothly than the M1 - ridiculous! I hope I will be able to return for the previous model.

        C
        CARLOS5E31
        Participant
        December 1, 2020

        Glad to hear that i am not the only one thats had these issues. I assume the current intel version gets choked up during the rosetta transfer. it is quite annoying. Hopefully they get a updated version soon. 

        tnnottoday
        tnnottoday
        Participant
        November 30, 2020

        I experienced the exact same problem 

         

        R
        Rick5C84
        Participant
        November 30, 2020

        Same issue here..

        C
        calenchen
        Participating Frequently
        November 30, 2020

        I have the same problem brand new M1Macbook Pro and fresh AI installtion 2021 version. Uner Preference (Performance) uncheck GPU, and it now working fine with no issue so far. Keeping my fingers crossed. 

          H
          HarvestLondon
          Participating Frequently
          November 30, 2020

          Hi thanks, but i cant find GPU anywhere on the system? 

          benjaming44083522
          benjaming44083522
          Participant
          November 30, 2020

          @HarvestLondonIt's in the specific adobe app preferences. Uncheck the GPU checkbox in the performance section.

          H
          HarvestLondon
          Participating Frequently
          November 26, 2020

          Hi,
          I am too experiencing all of these issues discussed. I am using the new macbook pro M1 and have been concerned to why I my system keeps freezing and applications arent responding when using adobe programs. It is also concerning that it is affecting the rest of my system too (not just on illustrator etc). I am a designer and need to work - will it be detrimental to my system if I continue using whilst the bug is active?
          I am new to all of this so is confusing to me! Also most frustrating as my CC account and my Macbook Pro M1 are brand new, but performance is as bad as I've ever experienced. 

          Thanks,

          Will

            Doug A Roberts
            Community Expert
            Doug A RobertsCommunity Expert
            Community Expert
            November 26, 2020

            Currently, all Adobe apps except the Photoshop beta mentioned above are running under emulation on the new Mac hardware. I don't think it's a good idea for anyone to rely on this setup for production. It's rarely a good idea to rely on anything bleeding-edge to work straight out the gate.

             

            In early 2021, when natively-running versions start being released, things will improve.

              H
              HarvestLondon
              Participating Frequently
              November 26, 2020

              Okay thanks. I have 2 questions:
              - Would you reccommend not using these programs until early 2021 (or until things improve)?

              - Is it normal for the rest of my system to be struggling alot even when I'm not actually actively using Adobe programs (they are just open)?

              Best,

              Will

              matw968165
              matw968165
              Participant
              November 25, 2020

              Running in to the same issue. It's also just as present for me with InDesign. Unusable at this point. Confused why more time wasn't put in to other betas than Photoshop

                benjaming44083522
                benjaming44083522
                Participant
                November 26, 2020

                Hello. I'm also experiencing those problems with indesign. I hope a fix or a native M1 beta will soon be made available for those as well. It's very difficult to use this mac in a productivity environement as is.

                  K
                  kieramarina
                  Participant
                  November 23, 2020

                  I'm having the exact same problem on an M1 MacBook Air. I have no idea why this is such an issue. Basically every other non-native app I've used so far performs flawlessly, but Illustrator is an absolute mess, with tons of crashing even on absolutely tiny documents and a failure to correctly render tons of artwork in GPU mode. CPU mode, meanwhile, is extremely sluggish. I have no idea why the app crashes so badly that I have to force-restart my computer. It's happened almost 10 times today and I can't stand it anymore. How is anyone supposed to wait until mid-2021 for this? Why isn't there already a beta up for a native version?

                    J
                    Julian5FC2Author
                    Participant
                    November 23, 2020

                    Good to hear that someone else is experiencing the same issues. For me the Rosetta 2 Photoshop version just works fine. Therefore, it seems to be an Illustrator specific problem und not a Rosetta 2 one

                     

                     

                    Monika Gause
                    Community Expert
                    Monika GauseCommunity Expert
                    Community Expert
                    November 22, 2020

                    Photoshop is the first app that comes as a beta version for M1.

                    As for Illustrator, you can tryand report it as a bug.

                    Please post bugs & feature requests to http://illustrator.uservoice.com

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