illustrator is force closing itself on 2019 MacBook Pro

Forum|Forum|7 years ago
March 5, 2019
4 replies
613 views

Every time I try to use Illustrator (the only thing on my 2 day old laptop, literally) after 10 minutes or so a force quit window pops up because it says illustrator is using 130+ gb ... what?

I've read about similar issues and trying to change your gpu settings but nothing has worked so far.

Kinda sad, (warning pity party) I've been waiting for years to buy my dream Mac and the ever-amazing Adobe suite and get my design on(also trying to finish this GD degree over here) and it's the year everyone is calling it "The worst update ever." not to mention it is literally crippling the only reason I spent 3k on a laptop... how do you downdate? please help.

please help un-crush my hopes and dreams.

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D

defaultjjy9kut9duam

Participant

you are all mean for shutting down Flash now at school dering freetime I am left sad and alone and it's all your fault.

Srishti_Bali

Legend

Hi Katie,

We are extremely sorry to hear about this issue. You can install the previous version easily by following steps shared by Sebastian. I would request if you can try these steps in your free time to improve the performance of CC 2019.

Check if toggling GPU performance(CMD/E) works?
Check if the issue is related to a specific document or multiple files?
Check if resetting preferences for Illustrator(How to set preferences in Illustrator ) helps to resolve the issue? Please do take a back up before resetting them.
Check how Illustrator works in Safe Mode(Start in Safe Boot mode for Adobe products on Mac OS X ) and Root account(How to enable the root user on your Mac or change your root password - Apple Support )
If Illustrator works fine in Root account then try these steps: Preferences folder read-only error | Permissions issue.

Feel free to let us know if you still need assistance.

Regards,

Srishti

Monika Gause

Community Expert

Please contact support. THey can log into your system to check this out.

Contact Customer Care

Sebastian Bleak

Community Expert

Hi Katie,

To downdate go into the Creative Cloud App, find Ai and click on the drop-down menu next to "Open". In this drop-down, you should see something like the screenshot below. Choose Manage and click on Other Versions.

Hope you found this helpful

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