Illustrator is Freezing on my M1 Mac Mini

Forum|Forum|4 years ago
January 24, 2022
3 replies
319 views

I have a problem with Illustrator on my M1 Mac Mini 16G. When I oppen it freezes and the rainbow wheel of death spins. I have reinstalled a few times and it does not seam to work Im unsure why this is happening. Any help would be great

How to

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O

ozeBarnieAuthor

Participant

In the end a very helpful member of the Adobe team helped me and the problem was corrupted fonts. So now running smoothly thank you for all your help

Monika Gause

Community Expert

Is this an update or a fresh install?

Any third party plugins?

Did you run the Creative Cloud Cleaner tool between uninstall and reinstall?

Try and uninstall, run the Adobe Cleaner tool and then reinstall: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

G

gianvitulano

Community Expert

Hi John,

are you using the latest version of the software? Did this issue also occur with some other Adobe suite programs?

O

ozeBarnieAuthor

Participant

Hi there

It is a fresh install I bought the M1 Mini on Saturday and installed Illustrator same day no third party Plugins

I only use Illustrator but photoshop is running fine

Monika Gause

Community Expert

You could contact Customer Care so they can have a look inside your system: https://helpx.adobe.com/contact.html

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