Inspiring

Answered

Illustrator is slow and keeps "not responding"

Forum|Forum|8 years ago
February 2, 2018
5 replies
24912 views

Whenever I use Adobe Illustrator, tasks that should take 5 seconds end up taking 60 because after every single action I do, Illustrator "stops responding". I've tried resetting my Illustrator settings (which requires me to submit a ticket with IT and have them enter the admin password on my computer, so I'd rather not try it again) but it didn't work.

The file only has about three layers, so I don't think it's very complex. On another note, because it's been converted from a PDF, the text is in many bits and pieces, so perhaps that has something to do with how laggy it is? Otherwise I have no idea why it's so slow.

This topic has been closed for replies.

Correct answer Srishti Bali

Hi all,

We understand how frustrating performance issues are. We have consolidated the most popular solutions that help fix these issues. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

E

Emma24630100uc3r

Participant

Did you find a fix for this? I have the same issue and I have a project due tomorrow and have not got time for this 'not responding' messge after every move i make. Its infuriating how expensive these programmes are and they dont even work properly.

Monika Gause

Community Expert

Please tell us your hardware specifications.

WHen was the last time you rebooted the system?

Does it work better when you shut down everything else? Particularly your browser.

Srishti Bali

Correct answer

Community Manager

Hi all,

We understand how frustrating performance issues are. We have consolidated the most popular solutions that help fix these issues. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

M

matt23891174jksz

Participant

Hi, i have used Illustrator for may years and Illustrator has become gradually worse in performance. It used to be a few seconds to start and now takes 20 secons.

My (new) PC (WIN 10) has an i7, 12 gen processor and has 32GB of RAM. about 5GB are allocated for paging.

Task manager shows that Illustrator uses over 3GB of memory.

All I have open is an imported PDF which origially had only 600kB!

Any small activity in Illustrator takes very very long and is coming to a point where it is entirely useless.

Anshul_Saini

Community Manager

Hi @matt23891174jksz,

We're sorry to hear that you're experiencing performance issues with Adobe Illustrator. It's understandable that this would be frustrating, especially when you have a powerful computer.

Would you mind confirming if you have tried any troubleshooting, like resetting preferences, updating GPU drivers, etc.?

Also, would it be possible for you to share the PDF and your system information here or via DM with me, so we can further investigate the issue on our end?

Thank you for your patience as we work to resolve this issue.

Best,

Anshul Saini

Benisa

Participant

I have the same problem, were you able to solve?

R

rebeccam4955628

Participant

I have the same problem, has anyone solved it??

Heenaaah

Known Participant

I have the same problem, I have blamed my system too long to be selectively slow and abnormal with illustrator. Photoshop and even dimension works fineee...

Bill Silbert

Community Expert

If you want to take some time and "fix" your insertion points so that the text becomes flowable, and hopefully less complex, you can do so using Area Type. To do so Draw a box around an area of text that you want to make into flowable text. Lock the box (Command (Mac)/Control (PC)-2). Select all of the text with the direct selection tool and Cut it (Command (Mac)/Control (PC)-X). Unlock the box (Option (Mac)/Alt (PC)-Command (Mac)/Control (PC)-2). Click on the box with the Area Type tool and paste in (Command (Mac)/Control (PC)-V) the text into the box. It is now flowable. Caution, though, occasionally a space between words may get dropped. It can be an arduous process but it will leave you with an .ai file that is far less complex. See screen shot below:

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etrnlflameAuthor

Inspiring

It seems that Illustrator gets slow if I have the document open for longer than a day. Because I was working on it for days, I had it open at work continually. It's a bit annoying that I have to remember to close it once a day to make sure I can work on the file, but it's nice that I can actually work on it.

Bill Silbert

Community Expert

Your post is a little confusing as to whether this is something that is happening with every document or just a single one that was originally a pdf. If it is the latter situation then the multiple insertion points that the text has been converted to may very well be the cause of your problem depending on the amount of text as well as the complexity of the layout.

S

srjanssen

Participant

Since February 6th, Adobe Illustrator CC 2019 is unbearable: I am not converting from a PDF: I am creating new documents, maximum 6 layers, and with every single command I receive "Illustrator not Responding" and the lag time from the time I issue a command to the time there is a response can last as long as two minutes. Furthermore, the line weight command will not draw a line less than 4 points. It took an hour to knock out a simple one page flyer that should have taken 20 minutes. I am running Windows 10 64 bit with the most current upgrade. A quick diagnosis tells me the GPU is working fine: I am using NVIDIA Quattro 1000M.

Monika Gause

Community Expert

srjanssen schrieb
Since February 6th, Adobe Illustrator CC 2019 is unbearable: I am not converting from a PDF: I am creating new documents, maximum 6 layers, and with every single command I receive "Illustrator not Responding" and the lag time from the time I issue a command to the time there is a response can last as long as two minutes. Furthermore, the line weight command will not draw a line less than 4 points. It took an hour to knock out a simple one page flyer that should have taken 20 minutes. I am running Windows 10 64 bit with the most current upgrade. A quick diagnosis tells me the GPU is working fine: I am using NVIDIA Quattro 1000M.

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