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Nick Cigarella
Participant
August 8, 2021
Question

Illustrator Is taking up all the space on my hard drive! Help!

  • August 8, 2021
  • 5 replies
  • 8385 views

Hey guys.  I am extremely confused as  to why my hard drive keeps filling up. I set my scratch disk to my 4TB external hard drive a week ago and had150GB on my C drive and within 7 days I had no space again. I checked where the supposed cache is located and nothing was there. Any advice would be appreciated thank you. 

5 replies

C
Cheerful_amazement5C39
Participating Frequently
July 1, 2022

You're using Adobe software.
There's yer trouble.

Expensive, fickle, heavy on resources and absolutely zero customer service whatsoever. And yet we keep shelling out more and more each year. lol. We're dumb.

    S
    SchuManji
    Participant
    June 12, 2023

    Oof. I thought it was just me. My experience with the customer support team was brutal. I chatted in, and the first agent told me she had to transfer me to the tech team (nothing about my issues was technical). The tech team joined the chat and told me that he had to send me to the Photoshop/illustrator team, I finally made it to the correct team and... wait for it... the agent disconnected the chat without even hearing my issue. And my question is still unanswered.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 12, 2023
    @SchuManji  schrieb:

     And my question is still unanswered.

     

    So: what is your question?

      N
      nealb27245766
      Participant
      June 28, 2022

      Any solution? I have barely anything saved to my laptop since it's all saved to dropbox and still illustrator is filling up my storage. I currently have 63 gib available out of 200. 

        M
        Max Beinema
        Participant
        May 10, 2022

        Same problem here. My set-up: Late 2013 27 inch iMac with 8 Gb Ram and 1 Tb Rom.

        Everytime, after about three weeks working with Photoshop, Illustrator and Indesign (all latest versions), solely or together, my Hdd-Data is completely filled up, from 1.2 Gb to 980 Gb!

        It takes my iMac three days to empty all logs before I can work again. What you see in this screenshot is the result of two days work.

        I us one external SSD for saving my work and another one for running my Progamms.

        I would like to replace my old iMac for a new one, but don't trust the Adobe-programms anymore .... 

        What is causing this very frustrating problem? 

          T
          Test Screen Name
          Legend
          August 8, 2021

          Please show the Illustrator settings which you mean by "setting my scratch disk". 

          You really need to know what is on your disk and where the space is used up - you can't control what you aren't looking at. Could be anything.

          @mj
          Community Expert
          @mjCommunity Expert
          Community Expert
          August 8, 2021

          Hi @Nick Cigarella ,

           

          AFAIK, Illusrator doesn't have a dedicated cache location like the video apps. It stores data temporarily in the %temp% folder.

           

          Use a disk space visualizer to see where your storage is going to.

           

          https://lifehacker.com/the-best-disk-space-analyzer-for-windows-5915921

           

          Let us know how you go

          mj

          N
          Nick CigarellaAuthor
          Participant
          August 17, 2021

          Hey thanks for responding. I looked here and theres only 500mb of files in  there.. I'm not sure if it's illustrator or photoshop but something is eating my drive pretty fast and I cant find where the space is going. Where are  cache/ temp  files located for both illustrator and ps?

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