Illustrator is undoing my work with every keystroke

Forum|Forum|1 year ago
November 26, 2024
2 replies
770 views

Hello,

I'm new to illustrator so this is probably user error. However, Illustrator keeps undoing my work with any keystroke I do after I create a shape or select something. I tried resetting the preferences as someone had a similar issue in 2019 in the threads. I'm on AI version 29.1

I've got no security programs running, nothing automated in the background that would switch my keys. I'm using a Wacom tablet with all express keys disabled. Many thanks in advanced.

Bug

This topic has been closed for replies.

Correct answer Ton Frederiks

Did you try it without the Wacom attached?

B

Bobby Henderson

Community Expert

Is your computer running the latest Wacom Tablet Driver:
Version 6.4.8-2, released Nov 21, 2024?

I've ranted about it many times before (and developers at Microsoft and Wacom seem totally oblivious to the problem) but Windows Ink is very horrible. I almost always have it disabled in the Wacom tablet properties box. The strange undo problem you describe sounds different from some of the other infuriating behaviors I've seen Windows Ink inflict on a Wacom tablet. Still, if Windows Ink is enabled in the Wacom tablet properties I'd suggest disabling it. If you're using a Mac then this "solution" doesn't apply.

_scott__

Legend

I've found disabiling Apple's "Ink" also helpful - If the MacOS is Catalina or lower. (Ink was deprecated at Catalina) I haven't experienced what is being described, but there's not a lot of info in the OP.

D

Daric22349044eespAuthor

Participant

Thanks Scott! Turns out it was my Wacom preferences. The Wacom software created a new profile for AI and assigned an 'undo' function to one of my Wacom buttons.

Ton Frederiks

Correct answer

Community Expert

Did you try it without the Wacom attached?

D

Daric22349044eespAuthor

Participant

Thanks Ton! It works without the Wacom attached. Apparently, when new apps are added, Wacom software version 6.4.2-1 will create new application profiles. It created a new profile for AI with an 'undo' key assigned to one of the Wacom buttons. I disabled that and it works! I would not have figured that out if I didn't detach my Wacom per your suggestion.

Ton Frederiks

Community Expert

Good to hear you found the problem.

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