Skip to main content
NaeNae80
NaeNae80
Participating Frequently
August 2, 2023
Question

Illustrator issue

  • August 2, 2023
  • 2 replies
  • 519 views

illustrator freezes and stops working installed from creative cloud desktop

This topic has been closed for replies.

2 replies

M
Mia31467104z1pr
Participant
August 3, 2023

If Adobe Illustrator is freezing and stopping when installed from the Creative Cloud desktop, you may want to try these steps:

Ensure your system meets the minimum requirements for Illustrator.
Update your graphics drivers and the Creative Cloud desktop app.
Try resetting Illustrator's preferences to default settings.
Uninstall and reinstall Illustrator through the Creative Cloud desktop app.

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
August 2, 2023

Which operating system?

NaeNae80
NaeNae80Author
Participating Frequently
August 2, 2023

Windows 11

NaeNae80
NaeNae80Author
Participating Frequently
August 2, 2023

I am also having issues with the shortcuts working. eg. Control C and then control V and ctrl Z (this just deletes not undo) 

i also find everything takes along time - selecting part of a file to move or saving.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices