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Digital5DD6
Participant
July 17, 2024
Answered

illustrator jpeg export problem

  • July 17, 2024
  • 2 replies
  • 429 views

when exporting as jpeg/ png non-transparent background the image is overlapping, without color (black and white) and sheer.

This topic has been closed for replies.
Correct answer Digital5DD6

I deleted and reinstalled Illustrator and now it works perfectly.
Thank you!

2 replies

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 17, 2024

Did you already reboot the computer? Reset the preferences?

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    Digital5DD6AuthorCorrect answer
    Participant
    July 17, 2024

    I deleted and reinstalled Illustrator and now it works perfectly.
    Thank you!

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    July 17, 2024

     

    @Digital5DD6  the first thing I thought is:

    • is the artboard correctly sized to the image? Illustrator may be extending the background color to fill the entire artboard size during export?
    • by any chance do you have anything hidden or maybe a stray point in your document? Object - Path - Clean Up (Stray points). Sometimes hidden objects or stray points on your artboard can cause unexpected behavior during export too

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    Digital5DD6Author
    Participant
    July 17, 2024
    •  It is sized to the image
    • I also thought that maybe something like that but no, I also tried it with a different file that I have exported perfectly before and it happened to be the same
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