Illustrator keeps asking me to save file

Question

I am having an issue when I go to close any illustrator document. I "save" then when I go to close the file it asks me if I want to save (even though I just did). If I say yes to save, then if I go to close the document it asks me again if I want to save. I saw another post where another person had a similiar issue and it was due to a plugin. I don't have that same plugin. Anyone else have this happen or know how to fix it? Thank you!

Ashutosh_Mishra · Accepted Answer

Hi there,

Sorry to hear about your experience. In addition to what Monika has suggested, I'd request resetting the Adobe Illustrator preferences manually and let us know if it helps. Please follow the instructions below:

For MAC

Close all Adobe applications.
Go to locations
~/Library/Caches
~/Library/Application Support/Adobe
~/Library/Preferences
Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old
Launch Illustrator from the Creative Cloud.

For Windows

Close all Adobe applications.
Go to Location C:\Users\user\AppData\Roaming\Adobe
Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
Launch Illustrator from the Creative Cloud.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Regards,

Ashutosh

Monika Gause · Answer

Which version which system, where do you save your files, which file type?

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