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Participant
August 1, 2025
Question

Illustrator Keeps craching after opening any file

  • August 1, 2025
  • 1 reply
  • 149 views

Hi everyone,

I have Illustrator 2025 and it keeps craching every time I open any of my saved files. 
I tried reinstalling the program, updating OS but nothings works yet. 

Any idea how to fix it?

 

<Logs converted to .txt by MOD>

1 reply

Abhishek Rao
Community Manager
Community Manager
August 1, 2025

Hi @moreno_8664,

 

Thanks again for sharing the logs. Could you please confirm if you're using Illustrator 29.7 and macOS Ventura 13.6.7?

I checked for any crash reports linked to your community email address but didn't find any. If you see the Adobe crash reporter dialog box, please go ahead and submit the report and share the email address you used via DM, so I can follow up on those logs for a deeper look. Reference: Adobe crash reporting help

To help isolate what's causing this, try restarting your Mac in Safe Mode using these steps: macOS Safe Mode guide. This disables any third-party tools running in the background and will help us determine if something else on the system might be interfering.

Also, can you check if Illustrator is set to open using Rosetta? Just right-click the Illustrator app in the Applications folder, click 'Get Info', and see if the 'Open using Rosetta' box is checked. If it is, try unchecking it and launching Illustrator again.

Let me know if this crash is happening with all files or only certain ones, and whether you're able to create and save a new document successfully without issues. In the meantime, I also recommend going through the steps in this article to rule out common crash causes: Fix Illustrator crash issues

 

Looking forward to hearing what you find.
Abhishek