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Scarlett.3369
Known Participant
February 1, 2024
Question

ILLUSTRATOR KEEPS CRASHING!!!!!

  • February 1, 2024
  • 1 reply
  • 489 views

Every five damn mins it locks up and crashes. File size im working with is only 3mb...click on an object and bam crash... This is getting so old for something that costs $700 a year. every time a new update is put out i makes sure it is not set to auto update yet some how between work it updates and has issues then i have to revert back and resetup everything in my workspace to have it do it again. Im so sick of it. This company has gone. Customer servace is usless and never can solve the issue and will either give you some request or answer or stop responding completly... 

 

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    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    February 1, 2024

    Hello @Scarlett.3369,

    We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3Sm8z8w) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/49kaQYE). We appreciate your time and patience in helping us resolve this issue.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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