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mateaj23263108
Participant
September 9, 2025
Answered

Illustrator keeps crashing!

  • September 9, 2025
  • 1 reply
  • 163 views

I honestly can't stand this anymore. I can't work like this. Paying more and more money every year so softwares could get worse and worse. InDesign has been in shambles for quite some time. But in the last few months, Illustrator keeps crashing AS SOON AS I OPEN IT! This makes no sense.  It is insane that a few years ago Adobe was working so much better and smoother.
LEAVE THE AI ALONE AND WORK ON YOUR BASIC FEATURES. IT IS NOT PROGRESS IF EVERYTHING KEEPS GETTING WORSE. 

I understand bugs can happen, but this hasn't been fixed in a few updates already. 

 

Sorry for the tone, I am pissed. Needed to vent somewhere. 

XOXO,

Former Illustrator lover

PS Literally while i was writing this an update came so i'm hoping it is resolved this time but we'll see... Still posting this because the frustration with the service lately is real.

Correct answer mateaj23263108

Thank you for trying to help. It crashes as soon as it opens. I had to open it around 5 times to get it to stay. It happens on all files. I've already submitted hundreds of reports... Ive reinstalled it, cleaned preferences, caches etc. Nothing worked. 

Since the last update that i mentioned in the post it hasnt crashed so hopefully it's resolved but that was just an hour ago. I'll come back here if it starts happening again. 

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 9, 2025

Hi @mateaj23263108,

We understand how frustrating it can be to experience crashes during your workflow, and we’re here to help.

Could you please confirm whether Illustrator crashes across all files or only when using specific tools or features? This will help us narrow down the cause.

In the meantime, we recommend trying the steps outlined in this help article: https://adobe.ly/4peczHT to see if they resolve the issue.

Additionally, please submit a crash report using your Adobe email address and share the report ID here so we can track it quickly. You can follow the instructions in this guide: https://adobe.ly/4mNkUAC.

We truly appreciate your time and patience as we work to resolve this.

Anubhav

M
mateaj23263108AuthorCorrect answer
Participant
September 9, 2025

Thank you for trying to help. It crashes as soon as it opens. I had to open it around 5 times to get it to stay. It happens on all files. I've already submitted hundreds of reports... Ive reinstalled it, cleaned preferences, caches etc. Nothing worked. 

Since the last update that i mentioned in the post it hasnt crashed so hopefully it's resolved but that was just an hour ago. I'll come back here if it starts happening again. 

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    September 9, 2025

    Hi @mateaj23263108,

     

    Thanks for the quick follow-up and for confirming that the latest update seems to have helped so far. I completely understand how disruptive repeated crashes can be. I checked, but could not find any crash reports submitted under your community email address. If you used a different email to submit them, could you please share that via DM here in the community, so I can track them with the team?

    In the meantime, please continue to monitor Illustrator's stability with the new version and let me know if the crashing returns. Your update will help us narrow this down further and ensure the fix is holding up.

     

    Looking forward to hearing from you.

    Abhishek

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