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Participant
January 13, 2022
Question

Illustrator keeps crashing after update 2022

  • January 13, 2022
  • 1 reply
  • 160 views

I recently updated both my Mac (to monterey) and Adobe (to 2022) because both were starting to lag. HOWEVER, I can't even get into Illustrator now. It loads with the notification that 'Adobe closed unexpectedly) generally the screen behind is the grey but occasionally I can see the projects I was working on prior to the update. If I click 'okay or cancel' it crashes. If I'm lucky enough to get past that, as soon as click on anything on the screen it will immediatly crash. I've forced quit x1000 times, restarted my computer, uninstalled and reinstalled and nothing seem to changes. HELP!

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1 reply

Monika Gause
Community Expert
Community Expert
January 14, 2022

Weekend is near, so you might want to contact Customer Care since that is wa quicker than trying to apply solutions people post on the forums.

 

https://helpx.adobe.com/contact.html