Illustrator keeps crashing and freezing

Forum|Forum|5 years ago
April 30, 2021
3 replies
317 views

In urgent need of an adobe support customer care team to figure out why my illustrator keeps crashing. My storage is fine, my memory is at 5gb used of 8gb. What is the problem? I need to use the program for my work - Thanks in advance

Performance

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Srishti_Bali

Legend

Hi there,

Monika is right, recommended RAM for Illustrator and other 2021 applications is 16 GB. Please take a look at system requirements here ( https://helpx.adobe.com/in/illustrator/user-guide.html/in/illustrator/system-requirements.ug.html ).

You may try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1 ) and share your observations with us.

Regards,

Srishti

Monika Gause

Community Expert

8 GB of RAM is just not very much. It's at the low end of the recommended amount of RAM. WHen your file is complex, then Illustrator might not be able to handle it.

sishamIAGD

Community Expert

Can you supply more details around the issue? What set up are you on? Was it ok and now not? Have you updated? etc...?

D

defaultby9ps3w6psrgAuthor

Participant

Yes it just says I've run out of memory, when my memory on my computer says 5GB used of 8GB, and then crashes over and over again even when all I've done is like drawn a line. Do I have to buy more memory for my mac do you think?

sishamIAGD

Community Expert

What version of Illustrator are you using? How long has this issue been happening? Have you just updated or something?

Have you reset preferences..?

https://helpx.adobe.com/illustrator/user-guide.html/illustrator/using/setting-preferences.ug.html

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