Illustrator keeps crashing on iPad 9th gen.

Question

Adobe Illustrator keeps crashing on my ipad.  I have a 9th generation, have just insatlled illustrator CC on my mac and then on my ipad. On ipad it started out just not functioning quite right.  like items not responding when tapped with pencil (this went on for about 3 days).  now it just shuts down everytime I open it. Everything is updated. I have uninstalled and reinstalled it several times, and turned ipad on and off. under security I have a bug_type "309" notification, along with lots of other things.  not sure what this means.  Help...:(

Anubhav M · Answer

Hello @Kristina28951699hr03,

We understand that encountering technical issues can be frustrating. Would you mind sharing the crash report by following these steps:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data.
You will see file names like “adobe illustrator-2023-01-03-083327.ips”
(2023-01-03 is the date in the log & 083327 is the time)
Ensure you share the most recent log file after the crash happens by looking at the timestamp.
Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

Looking forward to hearing from you.

Thanks,

Anubhav

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