Illustrator Keeps Crashing on Windows

Forum|Forum|2 years ago
November 20, 2023
2 replies
863 views

I have been designing a new logo with no issues. However, my computer updated overnight to the latest Windows update, and now Illustrator will not respond. Every time I try to open a project, Illustrator freezes and says "Not Responding." I have tried restarting my computer and opening different projects, and even starting a new project, but I keep experiencing the latest result.

Is my problem related to my computer updating, or is there an Illustrator bug?

I cannot work on the app at all. How do I get this fixed?

Bug

This topic has been closed for replies.

B

Bobby Henderson

Community Expert

In addition to the question of which version of Illustrator you're using, have you checked for driver updates to certain pieces of hardware in the computer such as the graphics board? It might be helpful to know the details of your computer system (Operating System, CPU, graphics board, amount of RAM).

S

Sara31343377nrqeAuthor

Participant

Processor 11th Gen Intel(R) Core(TM) i9-11950H @ 2.60GHz 2.61 GHz
Installed RAM 32.0 GB (31.2 GB usable)
System type 64-bit operating system, x64-based processor

Windows 11 Enterprise 22H2

OS Build: 22621.2715

B

Bobby Henderson

Community Expert

What kind of graphics board is installed? An NVidia board, AMD Radeon, something else?

sishamIAGD

Community Expert

What version of illustrator are you using? Have you updated to the latest version? I'm running Windows 11 on the latest update and also have Illustrator version 28.0 and all working as it should?

S

Sara31343377nrqeAuthor

Participant

I also have 28.0.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded