Illustrator keeps crashing, potential GPU issues
Hi Everyone,
In the last several days, Illustrator has crashed several times a day. Sometimes it crashes without me even using it actively. Sometimes after the crash I get a notification that there is an issues with GPU performance.
My laptop has two GPUs but I am not sure how to properly utilize that.
I am a bit new to fixing these kind of issues myself, so I would greatly appreciate any help!
My Set Up:
Laptop: Omen transcend 14
Processor: Intel(R) Core(TM) Ultra 9 185H (2.50 GHz)
RAM: 32 GB
Available storage: 1.8 TB
GPU: Intel(R) Arc(TM) and NVIDIA GeForce RTX 4070
Ilustrator Version: 29.71
What I have tried so far:
- Reset Illustrator Preferences
- Update computer
- Intstalled GPU Drivers: NVIDIA Studio Driver 580.97 | Windows 11 and
Intel® Graphics Driver 32.0.101.7028
- Change settings in the NVIDIA control panel (Manage 3D settings > Program Settings > Illustrator > High-performance NVIDIA processor)
- Decactivate GPU zoom (I would really like to be able to use it again)
I have the GPU drivers installed but I don’t fully understand how they work and if I need to do anything with them.
I also think that the changed settings in the NVIDIA control panel did not have any impact (in the task manger there is no activity being logged)
Thank you
