Illustrator keeps crashing when starting up on Microsoft Surface Pro Laptop....Everthing is updated....NO CUSTOMER SERVICE AVAILABLE....WANT FULL REFUND!!

I've had a continuous Adobe subscription for a few years now. It wasn't until today that I realized just how garbage their customer service is. To start off they don't have an email to reach out to. Their chat is "busy". I called and I was on hold for the longest and no one answered me. I'm working right now and I NEED the service I PAY for to work RIGHT NOW. Since Adobe doesn't seem to provide any help I want my money back for my entire subscription. It's ridiculous that the customer service can be this bad.....so bad that right now it's literally non-existent. I didn't realize you guys were government employees not receiving pay or something. Give me my money back. I'm done using your product and I'm taking this up with my bank/credit car company. I exhausted all my means of communicating with Adobe. Bye!!