Illustrator keeps crashing when using space bar to move around document

Hello @SarahLaskey,

We are sorry to hear about the crash. I hope the suggestions shared by Bobby, Monika and Bill helped resolve the problem. If not, kindly try reverting to an older version of the Wacom driver (6.3.46-2) and check if it helps. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and share your observations. Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

Looking forward to your response.

Thanks,

Anubhav

Has this been happening since an upgrade to the program? If this is new behavior whether having recently upgraded or not then you might want to try resetting your Illustrator preferences. This will restore the program to its defaults and hopefully clear up the issue.

To do so on Windows:

You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

You don't happen to have a Wacom graphics tablet attached to the computer do you?

When did you last reboot the computer?

Did it ever work correctly?