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Tina32489935saxg
Inspiring
February 11, 2024
Answered

Illustrator Keeps Crashng

  • February 11, 2024
  • 1 reply
  • 193 views

I am running windows 11 and the app was having trouble responding while I wa working, then it crashed. Everytime I open it, it crashes. Everything is updated, I have restarted my computer and closed other windows and apps. Please help

This topic has been closed for replies.
Correct answer Tina32489935saxg

Thank you, a tech remote access my computer and remedied the problem

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 15, 2024

Hello @Tina32489935saxg,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/48hSbvN) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3uD9tpp). We appreciate your time and patience in helping us resolve this issue.

Looking forward to hearing from you.

 

Thanks,

Anubhav

    T
    Tina32489935saxgAuthorCorrect answer
    Inspiring
    February 20, 2024

    Thank you, a tech remote access my computer and remedied the problem

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