Skip to main content
jennifers38985553
Participant
April 23, 2018
Question

Illustrator keeps freezing and won't open larger files

  • April 23, 2018
  • 3 replies
  • 6706 views

I was using illustrator earlier in the day and saved my file without any issues. I closed illustrator. Now i am trying to open my file to work on it again and it keeps freezing and will not open. I was able to open a smaller file of 4 MB but it won't open my file which is 11 MB in size. I transferred my file to another computer that has illustator CS6 and it was able to open. I restarted my computer multiple times, deleted caches, deleted folder OOBE, uninstalled illustator, uninstalled the creative app and still won't open. I also notice that illustrator is very slow. Even sometimes opening the app without opening a file causes it to freeze. Please help, i have a deadline in 2 days and i just spent 2 hours trying to open a file unsuccessfully.

3 replies

Participant
August 12, 2025

Absolute insanity how Adobe hasn't improved this issue in any significant manner in 7 years, waiting 1 minute for a 800 MB file to open on a 2025 workstation is wild

Anubhav M
Community Manager
Community Manager
August 12, 2025

Hello @Cosmin P,

I'm sorry to hear about your experience. Would you mind sharing more details, like the version of the OS/Illustrator installed and if this happens with specific files or files located on a specific folder location, so we can better assist you?

Looking forward to hearing from you.

Anubhav

Participant
November 6, 2018

This also happens to me right now. Every time I try to resize a photo, illustrator CC gets freezing and don't resize it.

Larry G. Schneider
Community Expert
Community Expert
April 23, 2018

What version of the OS are you using? What is in your file?

jennifers38985553
Participant
April 23, 2018

i have a mac os high sierra version 10.13.3

my illustrator file is for a poster for a research conference, it contains linked multiple linked images. I think its a problem with illustrator and not my files because sometimes it won't even open (without opening a file)

Monika Gause
Community Expert
Community Expert
April 23, 2018

Where are the linked files located? On a server? Move them to your hard disk.

Are all fonts checked and are they OK?

Is a printer connected and turned on?