Illustrator keeps freezing - I'm on free trial

Hello ​@HelenLord 

I’m sorry to hear about your experience. I hope the problem is resolved by now. If not, could you try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and checking if it helps?

If the problem persists, please share the following information to be able to help you with this scenario:
 
For macOS computers:
1) AISniffer file
- Close all Adobe applications
- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: Users/YOUR USERNAME/Library/Preferences/Adobe Illustrator #(version Number) Settings > AISniffer
 
2) System Report
- You can generate it from the Apple icon > About This Mac > System Report > Save to the desktop.
 
For Windows computers:
1. AiSniffer file:
- Close all Adobe applications.
- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 
%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 30 Settings\en_US\x64\
 
2. For the System Report, kindly follow these steps:
- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window
- Type "msinfo32" in the Open field and left-click OK
- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)
- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it later. It can take up to a minute to generate a report.
 
Kindly upload the files along with a brief screen recording to Google Drive/Dropbox/etc and share a public link here or via DM so that we can investigate this further.
 
Looking forward to hearing from you.
Anubhav

​@HelenLord How much memory does your Mac have? Which  System? Are there more apps running at the same time?