Illustrator keeps on crashing and won't open

Question

It has been 4 days since Illustrator keeps on crashing or won't open.
I already updated all drivers, reinstalled CC and all apps, runned antivirus... I really tried everyting and it's so frustrating. Can someone please help?
 
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Harshika Verma · Answer

Hi Bruna_Catarino8522,

Thank you for reaching out, and sorry to hear you're unable to open Illustrator, and it keeps crashing. Would you mind telling us the details of your operating system and the version of Illustrator installed on your machine?

Did you submit the crash report? If yes, please share that with us.

It would be helpful, you may also try creating a new user account on your machine and try working on the app there.

Let us know if it helps. We will be happy to assist you further.

Thanks,

Harshika

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