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sarahm93161595
Participant
May 7, 2017
Answered

Illustrator Keeps Quitting

  • May 7, 2017
  • 2 replies
  • 526 views

My Illustrator keeps quitting. When I open it up again, it says that it is running in "Safe Mode" and has disabled a Plug-in.


I have searched my computer high and low to find the Plug-in: Flatten Transparency to delete it and cannot find it. Does anyone know how I can get rid of this issue and not be in "safe mode" so that I can get some work done?

    This topic has been closed for replies.
    Correct answer Om Nath Jha

    Hi Sarah,

    Sorry to see that you are facing issues with Illustrator crash. Looking at the error, it seems to be a corrupt or incomplete installation. You should try resetting the preferences first, then restart the computer and re launch Illustrator. If the issue still persists, a clean installation will be recommended in this case. Please check the links below for details:

    Reset prefs: How to set preferences in Illustrator

    Clean Installation: Use the Creative Cloud Cleaner Tool to solve installation problems

    Regards,

    Om

    2 replies

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    May 9, 2017

    What operating system are you on? On the mac if you right click on your application  flatten transparency is here

    \Applications\Adobe Illustrator CC 2017\Adobe Illustrator.app\Contents\Required\Plug-ins\FlattenTransparency.aip

    Do you have any modifcations or plug ins installed to your OS or Illustrator. If you do not then you may have a corrupted preference and suggest a more thorough approach than the standard one.

    More Thorough Reset Your Preferences.

    Quit Illustrator

    Finder >> Shift Command G

    ~/Library/Preferences/Adobe Illustrator 21 Settings/en_US*/Adobe Illustrator Prefs

    rename Adobe Illustrator 21 to Adobe Illustrator 21 old

    Reset Your Other Preferences

    Quit Illustrator

    Finder >> Shift Command G

    ~/Library/Application Support/Adobe/Adobe Illustrator 21/

    rename Adobe Illustrator 21 to Adobe Illustrator 21 old

    Press Win+R -> appdata -> Roaming -> Adobe -> rename folder Adobe Illustrator 20 (or 21) Settings to any other name.

    Otherwise you will need to use the Adobe Cleaner to uninstall, and then reinstall.

      S
      sarahm93161595Author
      Participant
      May 10, 2017

      Thank you for your help. I'm on a Mac. I ended up having to to use the Adobe Cleaner to uninstall and then reinstall.

      Cheers!

        Om Nath Jha
        Om Nath JhaCorrect answer
        Legend
        May 9, 2017

        Hi Sarah,

        Sorry to see that you are facing issues with Illustrator crash. Looking at the error, it seems to be a corrupt or incomplete installation. You should try resetting the preferences first, then restart the computer and re launch Illustrator. If the issue still persists, a clean installation will be recommended in this case. Please check the links below for details:

        Reset prefs: How to set preferences in Illustrator

        Clean Installation: Use the Creative Cloud Cleaner Tool to solve installation problems

        Regards,

        Om

          S
          sarahm93161595Author
          Participant
          May 10, 2017

          Good Day,

          Thank you for this!

          The issue has now been resolved.

          Kindest Regards,

          Sarah

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