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xAkillx
Participant
January 27, 2024
Question

Illustrator Lag while zooming & swiping on Macos

  • January 27, 2024
  • 1 reply
  • 422 views

Hello, recently I noticed that Adobe Illustrator 2023 on my Macbook Pro 2019 Ventura 13.5 experienced lag when I scrolled and swiped on the artboard, I thought this was because I didn't check GPU performance & GPU preview but I checked both of them correctly with attached screenshot. Also I noticed this only happens in Adobe Illustrator, whereas After Effects and Photoshop run very smoothly. And this happen also at empty artboard, so i think this isn`t because too many objects that i use. Is there any solution for this? I've been looking for a solution for 1 month but nothing works. Thanks

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    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 27, 2024

    Hello @xAkillx,

     

    Sorry to hear about your experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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    xAkillxAuthor
    Participant
    January 28, 2024

    Thank you for the answer! but still nothing works as i try things on the article. Also i`ve tried install the other version Adobe Illustrator 2019, 2020, and the 2024 but still have the same issue. I`ll try running on administrator account.

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