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Participant
July 2, 2018
Question

Illustrator lagging on new build PC

  • July 2, 2018
  • 2 replies
  • 1687 views

Hi all,

My issue:

I recently got a new PC built to replace my aging laptop. Despite (I've been told) much more powerful specs, Illustrator is running far slower on the new PC than on the laptop - around 30% slower based on timed tests I've done. It doesn't seem to handle files with lots of points or brushstrokes very well. There is a noticeable lag from about files about 50mb and up. The curser lags, when moving objects there's a noticable lag, the screen blacks out and says 'not responding' while saving or merging shapes etc. It often decides to turn off the auto-saving mode, there can often be a lag when drawing with the brush tool, sometimes it can't handle expanding and dividing / merging shapes and crashes.

I've been using illustrator for around 9 years professionally, and while my work does include strokes and texture brushes, I wouldn't say it is excessive. The largest file size I typically use is around 400mb. I know the more textures and brushes you use the slower it gets, but I haven't started using more, and files that ran fine on the laptop are now crawling on my PC.

The guy who built the PC is at a loss, we've been through a few things such as upgrading bits of hardware (adding a Solid state drive, increasing RAM etc), switching windows OS (Windows 10 pro, to Windows 7 Pro, to Windows 10 pro). He said he had a large amount of clients running creative suite on similar spec machines and they have not had problems, my only thoughts are they are more traditional graphic designers rather than illustrators.

My question:

My main question is twofold:

  1. Why would illustrator run slower on a newer PC than an old laptop?
  2. What can I do to speed up the performance of illustrator? I recognise that it won't be super smooth all of the time, but the performance is noticeably worse and after shelling out a load of cash on a new system that I was told would suit me fine you can understand I'm a little cheesed off...

What I have done so far:

  • Re-installed Illustrator
  • Assigned the scratch drive location to Primary C Drive (SSD) and Secondary D Drive.
  • Increased memory available to Illustrator as per Adobe help.
  • Spoken to Adobe - they said my system looked fine to them.

My System Specs and Set Up:

  • Processor AMD A8-7650K Radeon R7, 10 Compute Cores 4C+6G, 3300 Mhz, 2 Core(s), 4 Logical Processor(s)
  • Installed Physical Memory (RAM) 16.0 GB
  • 450GB Solid State Drive (C) (Kingston DC400 480GB 2.5" SATA Rev. 3.0 6Gb/s SSD)
  • 2TB Hybrid Hard Drive (D) (Seagate FireCuda Desktop 2TB Hybrid Hard Drive (SSHD) 3.5" SATA III 6GB's 7200RPM 64MB Cache)

  • 1TB Back-up Drive (E)
  • Zotac Geforce GTX 1050 Ti Mini 4GB GDDR5 Graphics Card
  • Windows 10 Pro
  • Latest version Adobe CC

Windows 10 & Adobe are installed on the SSD - C Drive

Files are on D Drive

Back up is on E Drive

My old Laptop Specs

Inspiron 7520 Base

CN15S17

Processor : Intel Core i7-3632QM (up to 3.20 GHz, 6M cache)

Memory : 8192MB (2x4096) 1600MHz DDR3

Hard Drive : 1TB Serial ATA (5400RPM)

32GB mSATA3 SSD for Minicard slots - PM830

Graphics : 2GB AMD Radeon HD 7730M

Wireless : Intel 2230 WLAN Card (802.11n + BT 4.0)

Operating System : Windows 8 64 bit, English

Reference

As a reference, my website is www.foxcubstudio.co.uk. You can see the kind of work I do, normally vector based illustration with a little bit of texture thrown in.

Basically, I'm stumped. I'm pretty busy with work so I don't have time to tinker unfortunately. Hopefully someone here can offer advice on how to speed up illustrator!

Many thanks,

Elly

This topic has been closed for replies.

2 replies

Inspiring
February 17, 2023

Did you ever fix the issue?

 

I just posted a thread about PC specs myself

Srishti Bali
Community Manager
Community Manager
July 4, 2018

Hi Elly,

We are very sorry for this frustrating experience. I would request you to please check and share how the application works in local admin account and in safe mode:

Safe Mode: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Local admin account: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account

Regards,

Srishti