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Benjamin35612629c1lv
Participant
September 28, 2024
Question

illustrator license

  • September 28, 2024
  • 1 reply
  • 266 views

I was working on adobe illustrator, then went back 4 hours later to continue and it said my license had been suspended. It had given zero notice in advance that this was going to happen, no countdown no nothing, and this is unusual because my license was renewed fairly recently. My photoshop license was suspended too when I checked.

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
September 28, 2024

You can contact Customer Care and have them check your account, but maybe @Anshul_Saini can do that as well.

 

It's the weekend though, so this might only be happening on Monday.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 30, 2024

Hello @Benjamin35612629c1lv,

Sorry to hear about your experience. I hope the problem is resolved by now. If not, kindly let us know so we can investigate this further.

Thanks,
Anubhav

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