Skip to main content
December 9, 2025
Question

Illustrator link not working - open file everything is unlinked and gone.

  • December 9, 2025
  • 1 reply
  • 75 views

hello, I would really like to ask for help here. This has happened to me multiple times now. I've saved everything within illustrator, packaged and all but when I open a slightly more condensed file its constantly asking me to relink my images - and it won't automatically link the rest when it's all from the same folder. 

 

On top of that the visuals won't even show up within the file - why is this happening? 

Thank you!

1 reply

kglad
Community Expert
Community Expert
December 9, 2025

to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.