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dan.c.pf
dan.c.pf
Participant
October 29, 2020
Question

Illustrator links are broken upon document recovery

  • October 29, 2020
  • 2 replies
  • 1591 views

Here's the bug:

 

 

In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X

 

 

How to reproduce:

 

 

Create an AI File

 

 

Link a png from the 'Links' folder next to it

 

 

Save it

 

 

Make an edit and let it Auto Save

 

 

Force Close AI

 

 

Open the 'recovered' file when it asks me

 

 

You are met with this:

 

 

'Could not find a plug-in to read the linked file "Links". Choose Replace to select another file or ignore to leave the link unchanged.' (screenshot attached)

 

 

The message repeats for however many links you had.

 

 

If I ignore it, you're met with links that have no name, no format, and no location. The ONLY identifying information is the resolution.

 

 

These tests were carried out on a Mac running 10.15.6.

 

 

This is an egregious bug. Adobe support were unfortunately not helpful. Is there anyone here that might be able to get in touch with the correct team to deal with this?

This topic has been closed for replies.

2 replies

Thorondor
Thorondor
Participating Frequently
August 19, 2022

Recovery link thing is broken for years by now, but Adobe does not bother. Seems like big issue.

G
Georgios5FA0
Participant
November 27, 2020

Got the exact same issue since yesterday.

Every time I attempt to save my document, the program crashes.
When opening the recovered version I get something along the lines that a file named "" is missing.
I pick the option "Replace". I navigate to a random image in the same folder as my assets were located (just to chose something since I can't make out which image is missing to start with).

After I chose an image i get the error message:
"Could not find a plug-in to read the linked file [name_of_folder_the_file_I_picked_is_located_in]. Choose Replace to select an other file or Ignore to leave the link unchanged.".

Rather annoying to say the least.

Mac with OS: 11.0.1

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
November 27, 2020

File recovery is a last straw and nothing more.

Don't ever rely on it.

Fix the crashes and then set up a proper backup strategy.

And then if anything goes wrong, use Recovery for the changes of the last 10 minutes, but never more than that.

 

So which version are you using on which system?

 

Where are you saving your files?

Is a printer attached and turned on?

Do you use font management?

Are all fonts 150% OK?

Do you use third party plugins?

Does this happen with all your files?

Did it ever work?

dan.c.pf
dan.c.pfAuthor
Participant
November 27, 2020

Hey Monica,

 

I appreciate that it is the final thing we should rely on, but Illustrator crashes are so frequent and unexpected that file recovery was being used more than anticipated.

 

In answer to all your questions:

- Read my OP

- No, several different systems experience the same issue

- Yes, but also tested without

- You can't be more sure than 100%

- No

- Read my OP

- Read my OP

 

Please read my original post and you'll see that this is something broken on Adobe's side, not on the end users.

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