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tunghoy
tunghoy
Inspiring
July 26, 2024
Answered

Illustrator Mac 2024 freezes on launch, won't start

  • July 26, 2024
  • 54 replies
  • 90916 views

It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:

  • Uninstalled from CC desktop and from Finder, reinstalled over and over and over.
  • Used the Cleanup tool to remove Illustrator and CC desktop
  • Deleted font cache using Terminal
  • No 3rd party plugins or anything else to remove, no scripts to launch
  • Removed Illustrator caches
  • Removed beta version
  • Rebooted several times

 

System info:

  • M2 with 16 gb
  • Sonoma 14.4.1
  • System Monitor shows 9 gb free before trying to launch
  • Monitor shows 12 gb used when launch attempt is in progress
  • 95 gb disk available, trash is empty, iCloud is nearly full
  • Other CC apps are installed but not running

 

Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

    Correct answer Andrew N14

    Can confirm I looked through this thread for solutions and the one that worked for me was removing all BETA apps. My MacOS was completely up to date, I had uninstalled and reinstalled Illustrator, but for some reason the BETA apps were causing the problem. For me, the hickup was happening with the plugins. After uninstalling all BETA apps, Illustrator opened in 2 seconds.

    54 replies

    Show previous replies
    I
    iammikedeleon
    Participant
    July 28, 2024

    I tried uninstalling and reinstalling apps, but still, when I open them they consume too much memory and get stuck. I even restarted the Mac (Running M1 Max 32GB 1tB  - remaining 400 GB) I need help on what to do. I have pending projects that are due soon. I even updated to the latest Mac OS (

    Version 14.6 (23G80).


    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    July 28, 2024

    @iammikedeleon not enough RAM....with Generative AI in many of the applications, those are huge RAM sucking apps. So, quit the one s you don't need, and you should be fine...and if you have music or video streaming in the background too!

    m
    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    July 28, 2024
    quote

    not enough RAM....


    By @creative explorer

    32GB?

      D
      Digital Smile 2025
      Participant
      July 27, 2024
      I've tried opening Illustrator, Photoshop, Premiere Pro, etc... but I can't open any of them. I tried everything, shutdown, reboot, reinstall but nothing...
      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      July 27, 2024

      Which system is it?

      D
      Diego Rojas
      Participant
      July 27, 2024
      I've tried opening Illustrator, Photoshop, Premiere Pro, etc... but I can't open any of them. I tried everything, shutdown, reboot, reinstall but nothing works
        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        July 27, 2024

        Which version of Illustrator and which system is it?

        Please tell us about your hardware.

        Is there any error warning?

        D
        Diego Rojas
        Participant
        July 27, 2024

        I have a macbook pro m1 max, 32gb ram, 1tb ssd. I tried openning illustrator 2024 and beta, photoshop 2024 and beta, premiere pro 2024 and beta, etc...  as in the picture, it stays there, "Freeze"

        wmodist
        wmodist
        Known Participant
        July 26, 2024

        When working in Illustrator today it suddenly froze (spinning wheel + this programme doesn't react). At the same time Photoshop froze. Now I can't open nor re-install both programmes. Other Adobe software are working fine… MacBookPro M2 '23 build. Sonoma 14.5 Help!

          Anubhav M
          Community Manager
          Anubhav MCommunity Manager
          Community Manager
          July 26, 2024

          Hello @wmodist,

          Hey there, we understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in these help articles (https://adobe.ly/3yfUMKQ) (https://adobe.ly/46o4ibk) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4dhyuqL). We appreciate your time and patience in helping us resolve this issue.

          Thanks,
          Anubhav

          wmodist
          wmodist
          Known Participant
          July 26, 2024

          Hey Anubhav, I tried all of the solution mentioned, without succes… As to error logs, I've performed a Creative Cloud Cleaner Tool. It has sent a AdobeLogs. In attachement a screenshot of the activities manager… 

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