Participant

Question

Illustrator malfunction

Forum|Forum|2 years ago
December 27, 2023
2 replies
268 views

Since yesterday some Illustrator functions don´t work at all: Guidelines aren´t visible on the page i´m working on; I can´t import some images from my library; once I import them to my work they stay attached to the page and dont allow me to move or transform it.

iMac 3,8 GHz Intel Core i7, 8 nucleus
2. MacOS Ventura
3. Illustrator 28.1 (2024)

Mi_película_33.zip

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Monika Gause

Community Expert

That image needs to be embedded and then possible ungrouped. Maybe clipping masks released.

As for the guideline.

Can you try and go into CPU preview?

R

Rodrigo34472017dpr3Author

Participant

Thak you Monica. Can you send me a tutorial that can teach me how to do the CPU preview?

jane-e

Community Expert

@Rodrigo34472017dpr3

View menu > CPU Preview

Jane

jane-e

Community Expert

@Rodrigo34472017dpr3

I've moved your post from Using the Community (for forum questions) to Adobe Illustrator.

What have you done so far? Have you reset Preferences?
When did this start and and did you make any changes to your setup?

Jane

R

Rodrigo34472017dpr3Author

Participant

I haven´t done anything yet. I didn´t know that I had to reset preferences...¿where and how can I do that? It started yesterday and I didn´t do anything before

Monika Gause

Community Expert

Please check out this article:

https://helpx.adobe.com/illustrator/using/setting-preferences.html

You might want to rename the folder as that can be made undone when it doesn't help

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