Skip to main content
P
Petrus Gerryts
Participant
March 18, 2019
Question

Illustrator more and more unstable

  • March 18, 2019
  • 2 replies
  • 440 views

I'm a huge Illustrator fan, but lately after each update it seems to get more unstable.

I initially thought this is RAM related, but after installing 24gb rab, the issues persists.

After some time the top bar will become all mashed up, and at this stage i know that Illustrator wond support any pop-up windows, like saving as, etc.

The only option is to force quit from task manager and hope that the auto save caught all the work. This happes at random times, and the only fix I've found is to restart Illustrator. It crashes once - twice a day.

This topic has been closed for replies.

2 replies

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
March 18, 2019

What operating system are you using?

K
Katie Houghton
Inspiring
March 18, 2019

Great question! LOL

K
Katie Houghton
Inspiring
March 18, 2019

I have not experienced the same problems with Illustrator. What operating system are you running? It may be as simple as your video card needing newer drivers for your video card:

Important Information on GPU and GPU Driver Requirements | Adobe Blog

Download Drivers | NVIDIA

From Adobe Community: newest NVIDIA Drivers required in CC19, causing playback issues 

It may be your operating system. There is always a sweet spot with any company. I am running High Sierra since I know there may be problems running Adobe under Mojave. I would not recommend going to far back on the system or running older software on newer systems. Just had a student run Encore 6 under Mojave and since Mojave needs software to ask for any hardware controls, of course it failed. Adobe does a lot of testing but some system updates are bigger than others.

Microsoft 10 looks to be fully tested and running: Is Adobe Creative Cloud compatible with Windows 10?

Mojave is still experiencing problems: Adobe Creative Cloud apps and macOS 10.14 Mojave compatibility issues 

The biggest issue of Mojave on newer hardware and Creative Cloud apps looks to be fixed: Adobe Issues Premiere Pro Fix for Bug That Caused Blown-Out MacBook Pro Speakers - MacRumors

It is hard to keep it all straight but my thoughts is to stay back on your system as you update your software then move the system forward on a later date. I will probably  move to Mojave shortly. Hope this helps.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices