Participant

Question

Illustrator (multiple versions) freezing on macOS Catalina. Error: Unable to reach Adobe Servers.

Forum|Forum|6 years ago
December 2, 2019
2 replies
286 views

Hi all,

I have an issue with adobe illustrator where it freezes, and never gets back no normal, once i open and click on anything. So every time I have to force quite and this makes me unable to use it!

I've tried several versions and they're all the same issue. I tried Ai V 23.1.1 and V 24.01 2019 and my MacOS system is Catalina V15.10.

I really need Illustrator to work on my assignmet.

Thank you all in advance, and I hope to find a help.

{Renamed by MOD}

This topic has been closed for replies.

Srishti Bali

Community Manager

Hi Sundos,

Sorry to hear about this. I am hopeful that the issue was fixed. If not, could you check and confirm if the other Adobe applications are working or not?

You can also try the steps shared on this help article (https://helpx.adobe.com/in/download-install/kb/unable-to-reach-adobe-servers.html) and let us know how it goes.

Regards,

Srishti

Monika Gause

Community Expert

So this happens when opening files?

Did you already try and reset the preferences? (This will erase your settings)

Is a printer connected? Illustrator needs a printer.

Can you create new files?

Sundos Al ShaibaniAuthor

Participant

Hello Monika,

Thank you for your reply.

It happen both when I open a file or just openingAi itself. and I already tried reseting the preferences by holding cmd+alt+shift while the app is launching but this either didn't work.

However, I do not know about the printer issue.

I can create a new file, however, Illustrator freezes either way.

Also this is another issue- Ai either freezes or quits by itself showing me this window before quitting:

Even though I am connected to the internet, and I did try the solution in this link: https://helpx.adobe.com/mena_en/download-install/kb/cannot-verify-subscription-offline-mode.html

but the problem still ocuures.

Thank you for understanding. And I hope to find a solution soon.

Monika Gause

Community Expert

To solve this you should contact Customer Care http://helpx.adobe.com/contact.html

They can login to your system.

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