Illustrator must run compatibilty with window 8

Forum|Forum|1 year ago
October 19, 2024
1 reply
436 views

Why my Adobe Illustrator (v. 29.0) must be changed to run compatibility with Windows 8 in the Properties option, if not checked, then Illustrator will not run.

this is information about my computer
Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz Processor
Installed RAM 16.0 GB (15.8 GB usable)
Windows 10 Pro Edition Version 22H2
OS Build 19045.5011

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @rdlk.digital,

I am sorry to hear about your experience. While I check this with the team, would you mind checking for any pending OS updates, and installing them to see if it helps?

Looking forward to hearing from you.

Anubhav

R

rdlk.digitalAuthor

Participant

Dear @Anubhav M

Thank you for your prompt response to my previous message.

I would like to inform you that my Windows 10 system is fully up to date, with all the latest updates installed as of today. There are no pending updates or additional installations required at this time.

I hope this information helps identify or resolve the issue at hand. Please let me know if any further steps are needed from my side.

Thank you for your assistance.

Anubhav M

Community Manager

Hello @rdlk.digital,

Thanks for confirming. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3AdnrkC) and checking if it helps?

Looking forward to hearing from you.

Anubhav

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