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Participating Frequently
August 4, 2023
Question

Illustrator não mantém as caixas de diálogos abertas quanto solicitadas. Fecham rapidamente.

  • August 4, 2023
  • 2 replies
  • 281 views

Há uma semana venho enfrentando um problema com o Illustator 2023 27.7, o qual não mantém as caixas de diálogos aberta. Por exemplo: quando peço para Exportar ou Salvar Como, a caixa de diálogo fecha rapidamente sem chance de nenhuma ação. E isso acontece para tudo. Cores, Configuração de Documento, Preferências... tudo. Já reiniciei o computador e reinstalei o programa inúmeras vezes, assim como várias versões diferentes. E nada, o problema persiste. Como soluciono esse problema?

 

Meu sistema: 

Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz
16,0 GB (utilizável: 15,8 GB)

Sistema operacional de 64 bits, processador baseado em x64

Windows 10 Home Single Language Versão 22H2

This topic has been closed for replies.

2 replies

Bill Silbert
Community Expert
Community Expert
August 4, 2023

Have you reset the Illustrator preferences? This will restore the progarm to its defaults and hopefully fix the issue.

To do so on Windows:

You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Monika Gause
Community Expert
Community Expert
August 4, 2023

Are you sure that nothing triggers the return key in the background? Or Esc.

Participating Frequently
August 5, 2023

Não é isso. O problema persiste. Obrigado.

Monika Gause
Community Expert
Community Expert
August 6, 2023

Are you really sure about that? There is nothing running that interferes with your keyboard? You have rebooted the computer and then launched only Illustrator? Not even your browser?

Also: you haven't set up any assistance in your computer in the accessibility section of the interface? And the keyboard is also OK?