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Borealis Communication
Participant
Aug 10, 2024 6:52 AM UTC
Answered

Illustrator ne répond plus

Depuis l'installation des dernières mises à jours (et celà fait plusieurs jours) les applications Photoshop, Illustrator et In Design ainsi que les appli Béta, ne répondent plus lors de l'ouverture. Pourquoi depuis tout ce temps il n'y a pas un mise à jour de faite ? Y'a t'il une solution ? (J'ai déjà essayé de passer sur la version antérieure mais rien n'y fait).
Merci

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Anubhav M
Anubhav MCorrect answer
Community Manager
Aug 14, 2024 5:40 PM UTC

Hello @Borealis Communication,

We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe applications on your system, including Premiere Pro, After Effects, and Media Encoder. After updating, please relaunch Illustrator to see if this resolves the issue.

We suggest trying the solutions listed in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) for other generic cases. We appreciate your patience and are here to assist if you need further help. Please feel free to reach out if you have any further questions or need assistance.

Thanks,
Anubhav

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5 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
Aug 14, 2024 5:40 PM UTC

Hello @Borealis Communication,

We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe applications on your system, including Premiere Pro, After Effects, and Media Encoder. After updating, please relaunch Illustrator to see if this resolves the issue.

We suggest trying the solutions listed in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) for other generic cases. We appreciate your patience and are here to assist if you need further help. Please feel free to reach out if you have any further questions or need assistance.

Thanks,
Anubhav

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Aug 10, 2024 8:28 AM UTC

So you have Beta apps installed?

Please uninstall the beta apps, reboot and try again.

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Borealis CommunicationAuthor
Participant
Aug 10, 2024 8:33 AM UTC

That's what I did, but nothing changes.

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Aug 10, 2024 12:27 PM UTC

You can try if resetting the preferences works.

If not you have to uninstall, run the Adobe cleaner tool and reinstall. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

This is a destructive process. If you first want to get some custom brushes and stuff out of your system, here are the locations: https://www.vektorgarten.de/illustrator-settings.html 

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