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Participant
Oct 28, 2024 7:35 PM UTC
Answered

Illustrator new document dialogue box invisible

When I open illustrator and select new file, somehow the dialogue box is invisible. I can hover my mouse around and I've noticed it changes to the select cursor around certain areas, and when I click I'm selecting a certain file size and it creates a new file. I can also click and drag to make the invisible box bigger and smaller. That's how I know it's invisible and not just not opening. It's not a huge issue just a bit bothersome. I was wondering if anyone else has had this problem. I've had it for a couple of months now and nothing has fixed it. I've reinstalled, updated, and reset all options. Does anyone know what might be causing this?

 

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Ton Frederiks
Ton FrederiksCorrect answer
Community Expert
Oct 28, 2024 7:52 PM UTC

Can you check the Preferences > Use legacy "File New" interface option?

Which version do you have?

3 replies

Ton Frederiks
Community Expert
Ton FrederiksCommunity ExpertCorrect answer
Community Expert
Oct 28, 2024 7:52 PM UTC

Can you check the Preferences > Use legacy "File New" interface option?

Which version do you have?

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Participant
Oct 28, 2024 7:55 PM UTC

Oh! Checking that option works! I can now see the legacy new file box. I'm currently using 2025 v 29.0

Thank you!

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Ton Frederiks
Community Expert
Community Expert
Oct 28, 2024 8:00 PM UTC

Good to hear that helped, but it is strange that the default does not work.

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