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JNKAJ7
Inspiring
Nov 13, 2020 9:03 PM UTC
Answered

Illustrator , new document has transparency grid, green lines and white background

Hello, 

I pressed something and now all of my new documents are opening up with green lines and the transparency grid. In the create new document section, under advanced, it keeps defaulting to medium transparency grid. If I turn it off, then I still get the white background and green lines. I've read other posts regarding this and haven't found one that worked for me. Please help!

OS

Mac OS Catalina 10.15.7
Illustrator version 25.0

 

    Ton Frederiks
    Ton FrederiksCorrect answer
    Community Expert
    Nov 13, 2020 10:20 PM UTC

    You used a video preset to create a new document.

    Use a print or illustration preset for new documents.

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    7 replies

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity ExpertCorrect answer
    Community Expert
    Nov 13, 2020 10:20 PM UTC

    You used a video preset to create a new document.

    Use a print or illustration preset for new documents.

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      JNKAJ7Author
      Inspiring
      Nov 14, 2020 11:21 AM UTC

      Thanks Ton! Such an easy fix and I've wasted too much time trying to figure out what I had done wrong. Much appreciated! 

       

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      Ton Frederiks
      Community Expert
      Ton FrederiksCommunity Expert
      Community Expert
      Nov 14, 2020 12:47 PM UTC

      Good to hear that helped.

      Translate
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      Nov 13, 2020 9:55 PM UTC

      [Moderator moved from Using the Community (forums) to Illustrator.]

       

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      Nancy O'Shea— Product User & Community Expert
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