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Participant
May 13, 2022
Answered

Illustrator no me abre los archivos. Tengo una M1 MacOS Sierra

  • May 13, 2022
  • 4 replies
  • 469 views

La aplicación se abre correctamente pero al querer abrir un archivo de mis carpetas se queda frizado por horas sin poder abrirse. Como se puede solucionar?

 

Probe instalando y desinstalando mi veces Illustrator y nada!

This topic has been closed for replies.
Correct answer Prudenzio Marconi

I updated 12.4 and Illustrator 26.3.1 and i solved. Thank you

 

4 replies

Anubhav M
Community Manager
Community Manager
May 27, 2022

Hello @Munino,

 

I hope the problem is resolved by now. If not, kindly update Illustrator to version 26.3.1 and the macOS on your system to version 12.4 and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

Prudenzio MarconiCorrect answer
Inspiring
May 27, 2022

I updated 12.4 and Illustrator 26.3.1 and i solved. Thank you

 

Inspiring
May 16, 2022

To fix temporary the bug, open Illustrator, go on Option -> Performances -> disable "use GPU".
We are waiting the fixing of the bug with the latest update.

Which version of Illustrator do you have installed?

Which version of OSX?

 

Anubhav M
Community Manager
Community Manager
May 16, 2022

Hello @Munino,

 

Sorry to hear about this experience. 

We would like to investigate this further. Would you mind sharing a few more details like:


This information will really help us. I am looking forward to your response.

 

Thanks,

Anubhav

MuninoAuthor
Participant
May 13, 2022

Perdon es una Maccbook M1 con MacOS Monterrey 12.3.1