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Raj Srikar
Inspiring
May 13, 2024
Answered

Illustrator not compatible as its version doesn't support my latest version of windows

  • May 13, 2024
  • 4 replies
  • 6817 views

I've recently purchased a plan for adobe softwares. So I'm trying to install the Illustrator.

As it was mentioned in the Illustrator system requirements the currently supporting windows OS version is Windows 11 v22H2 and v21H2, Windows 10 v22H2 and v21H2.

However, the version I'm using is Windows 11 Version 23H2.

When I'm visiting the download page, I'm getting a message saying, "Update required | If you would like to install Illustrator, you must update your system."

I mean isn't the software, the one that's outdated?

If yes, I don't think I can downgrade my windows, just for installing it.

How do I get it installed in my PC now?

    Correct answer Raj Srikar

    Thanks for the information. Turns out, it was a browser issue. I was using Opera while I faced this issue. Chrome was able to detect my OS and was able to confirm that the software is supported by my OS version. Maybe, it has to do something with making the website more compatible with Opera browser as well.

    4 replies

    L
    leo_pedro
    New Participant
    November 12, 2024

    Hello,

     This will surely help you. 

    https://helpx.adobe.com/contact.html/

    Thanks

    H
    hope_7211
    New Participant
    October 21, 2024

    Did you have to switch your default browser for it to recognize your system? I am also using Opera and tried through Chrome but it still said "update your system", my specs should be enough for Illustrator. 

    Monika Gause
    Monika Gause
    Community Expert
    May 15, 2024

    Please contact Customer Care. They can login to your system and assist you.

    https://helpx.adobe.com/contact.html 

    R
    Raj SrikarAuthorCorrect answer
    Inspiring
    May 16, 2024

    Thanks for the information. Turns out, it was a browser issue. I was using Opera while I faced this issue. Chrome was able to detect my OS and was able to confirm that the software is supported by my OS version. Maybe, it has to do something with making the website more compatible with Opera browser as well.

      J
      Julian3740160625j3
      New Participant
      May 15, 2024

      The same exact thing happened to me but I can't downgrade because I've had the windows version for more than 7 days. The software is probably outdated, but it says on the site that "version 22H2 (or later)" is okay it literally said "or later" this is the worst free trial experience I've ever had.

        R
        Raj SrikarAuthor
        Inspiring
        May 16, 2024

        I can understand how frustating this is. Maybe try downloading it from Chrome. I was using Opera while I faced this issue. Using Chrome fixed this.

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