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Andrei Popica
Participant
Jun 30, 2024 8:59 AM UTC
Question

Illustrator, not finding GPU

I have a problem with Illustrator. It does not recognize the video card. I tried all the options found on the forum and on the internet, but it does not work.

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jun 30, 2024 9:43 AM UTC

Hello @Andrei Popica,

Sorry to hear about your experience. Are you using a Windows computer? If yes, kindly try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3W2TFqG) and checking if it helps.

If you're on a macOS device, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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