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Jami Creates
Participant
Jun 22, 2024 5:44 PM UTC
Question

Illustrator Not Letting Me Open Files

Illustrator is giving me an error when trying to open certain files.

 

I have logged out of Illustrator on both my ipad and Macbook. I have deleted and redownloaded the app. And I am still not able to open certain files. Any suggestions?

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6 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jun 22, 2024 6:10 PM UTC

Hello @Jami Creates,

I'm sorry to hear about your experience. Would you mind trying to sign out of your Creative Cloud apps and then signing back in using a different Adobe account that you might have used or using one of the Social sign-in options, such as Facebook/Google/etc., to check if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Jami CreatesAuthor
Participant
Jun 22, 2024 6:21 PM UTC

This did not help. When i go into Creative Cloud to look at the files Im having issues, it shows me as the owner, but then when i try and open it says i dont have access.

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Jun 22, 2024 7:41 PM UTC

Do you have multiple Creative Cloud accounts?

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