Skip to main content
M
MTG
Participant
June 7, 2023
Answered

Illustrator not letting me place .png or open .ai from within Illustrator ID: -54

  • June 7, 2023
  • 2 replies
  • 1203 views

I use illustrator daily and have been using it for the last few hours and for some reason now it wont let me place a .png or .svg file into my document. (for context it's specifically a logo I'm trying to place, it let me place one in the doc earlier this morning). The error message says "The File "_" is an unknown format and cannot be opened".

 

I've tried opening up the logo's .ai file to try copying and pasting from within illustrator. I keep getting a "Cant' open the illustrattion. The file is locked or in use. ID: -54"

 

I've tried restarting my computer and updating illustrator. I currently have version 27.5

This topic has been closed for replies.
Correct answer Bobby Henderson

Placing or opening when the documents were not open in illustrator. I was pulling from a folder and files that I've been using for 2 years and have never had an issue with. 


Do the PNG and SVG images load properly when imported into other applications or dragged into a web browser window? I'm only asking this as a troubleshooting step to make sure the images are not somehow corrupted. Are these errors happening with any PNG or SVG files generated by your Adobe Illustrator installation? Or is it just certain files? I'm also wondering if there could be an issue with the Illustrator installation? Did this problem just start occurring after an update to Illustrator?

2 replies

B
Community Expert
Bobby HendersonCommunity Expert
Community Expert
June 7, 2023

What application was used to create the PNG and SVG files?

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    June 7, 2023

    Uh, I just asked a question. I don't know how that's a correct "answer," unless the question pointed to a solution. Oh well.

     😄

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 7, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community bugs>

      M
      MTGAuthor
      Participant
      June 7, 2023

      Thank you.

      I've looked around and have found other people with kind of the same issue but the fixes for them did not work for me. I just don't want to spend time looking for needle in a haystack when I'm already loosing time on my work that needs to get done. Is there a way talk to an adobe support person directly?

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      June 7, 2023

      Please use the chat (bottom right) to contact Customer Care: https://helpx.adobe.com/contact.html  You need to enable popups in your browser

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices