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EJ Villanueva
Known Participant
December 2, 2022
Question

Illustrator not opening old files and not saving new files

  • December 2, 2022
  • 2 replies
  • 803 views

Hi everyone. I have been having this issue on my older Illustrator version where I cannot open older files and cannot save new files I make. I have been told it can be an update issue, but no update notifications are popping up when I check it. I do not even have an update check option on my desktop Adobe Creative Cloud app. Is there a way to fix this? Thank you. 

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 7, 2022

Hi @EJ Villanueva,

 

Thanks for reaching out. Would you mind confirming if Monika's suggestion worked for you? If not, would you mind trying the steps suggested in this helpx article (https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html)?

 

If that doesn't help either, would you mind confirming the exact version of OS & Illustrator and the location where you are saving the files or from where you are trying to open the files in Illustrator (Network Drive/ System HDD/ Shared Folder on System/ External HDD)? Also, would you mind confirming what happens next when you try to open or save the file? Do you get an error? If yes, please share a screenshot.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,
Anshul Saini

E
EJ VillanuevaAuthor
Known Participant
January 15, 2023

Hi. The version I have is the 2018 one. Everytime I open an old file directly from it, it just sits there and does not open up. When I create a new file, I am not able to save it. I can click save, but its just going to sit there loading. And my old files are just saved under my usual Macbook folders like downloads. 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 17, 2023

Do you have a printer installed properly?

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
December 2, 2022

Can you please tell us the version number and system?

 

In older versions this is often related to the printer or rather a lack of a printer. So can you check if your printer is connected correctly, set up as the default printer and turned on? If you are using a PDF printer on WIndows, can you check that as well? After Windows updates this often gets irritated.

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