"Illustrator Not responding"

Forum|Forum|3 years ago
July 18, 2022
3 replies
709 views

Não consigo abrir o Illustrator. Já desinstalei e voltei a instalar e dá sempre a mensagem "not responding" que fazer?

Performance

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Correct answer Ana2528968813d6

Do you mean your profile is managed by an IT department?

Dear Kevin, yes, this PC is managed by an IT department. Fortunately the problem is solved. Incompatibility with a printer driver. All is working now. Thank you for your help 🙂

Met1

Legend

Are you on a Mac? Try creating a new user profile, then install.

A

Ana2528968813d6Author

Inspiring

Thanks for your help. I'm in a PC, Windows 10, and my profile is professional, can't create another one. Best regards

A

Anubhav M

Community Manager

Hello @Ana2528968813d6,

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences as suggested by Met1 by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav

Kevin Stohlmeyer

Community Expert

What OS, version of AI, RAM, HD space, Graphics card are you running?

We need more details to help assist you.

A

Ana2528968813d6Author

Inspiring

Dear Kevin, Windows 10, the last version of AI. It was working fine until last friday. I'm also using Photoshop, Premiere, After Effects, with no issues